Privacy Policy

Tinttec (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how Tinttec collects, uses, stores, discloses, and protects personal data when you visit our website, contact us, make business inquiries, or use our products and services in Malaysia and Thailand.

By using our website, you acknowledge that you have read this Privacy Policy.

We may collect the following types of personal data:

• Contact Information: Name, telephone number, email address, and business contact details.
• Business Information: Company name, business address, dealer or distributor information, and business inquiries.
• Communication Records: Information you provide when contacting us through email, telephone, LINE, Facebook, or other communication channels.
• Website Information: IP address, browser type, device information, pages visited, and other technical information collected through cookies or similar technologies, where applicable.

We collect only the information reasonably necessary for our business purposes.

We may use your personal data to:

• Respond to inquiries and provide customer support.
• Provide product information, quotations, and business proposals.
• Manage dealer, distributor, and business partner relationships.
• Process orders and coordinate product delivery, where applicable.
• Provide product warranty services and after-sales support.
• Improve our website, products, and customer experience.
• Send business updates, promotional information, or marketing communications where permitted by applicable law.
• Comply with legal obligations and protect our legitimate business interests.

Where required by applicable law, we process personal data based on one or more of the following legal grounds:

• Your consent.
• The performance of a contract or steps taken before entering into a contract.
• Compliance with legal obligations.
• Our legitimate interests, where permitted by law and where your rights do not override those interests.
• Other lawful grounds recognized under applicable data protection legislation.

Our website may use cookies and similar technologies to improve website functionality, understand visitor activity, and enhance user experience.

You may adjust your browser settings to refuse or delete cookies. Please note that some website features may not function properly if certain cookies are disabled.

Where required by law, we will obtain consent before using non-essential cookies.

We do not sell personal data to third parties.

We may disclose personal data to authorized employees, affiliated companies, distributors, service providers, IT providers, delivery partners, or professional advisers when necessary for legitimate business purposes.

We may also disclose information where required by law, by a competent authority, or to protect our legal rights.

Any disclosure will be subject to applicable legal requirements and appropriate safeguards.

As Tinttec operates in Malaysia and Thailand, personal data may be transferred between these countries or to other countries where our authorized service providers operate.

Where such transfers occur, we will implement appropriate safeguards and comply with applicable cross-border data transfer requirements.

We take reasonable technical and organizational measures to protect personal data against unauthorized access, disclosure, alteration, loss, or misuse.

We retain personal data only for as long as reasonably necessary for the purposes described in this policy, including customer service, business operations, warranty administration, and legal compliance.

When personal data is no longer required, we will securely delete, destroy, or anonymize it, where appropriate.

Subject to applicable law, you may have the right to:

• Request access to your personal data.
• Request correction of inaccurate or incomplete information.
• Request deletion or destruction of personal data in certain circumstances.
• Withdraw consent where processing is based on consent.
• Object to or request restriction of certain processing activities.
• Request a copy of your personal data in a portable format where applicable.
• Lodge a complaint with the relevant data protection authority.

To exercise your rights, please contact us using the details provided below. We may need to verify your identity before processing your request.

Our website may contain links to third-party websites or services, including social media platforms and messaging applications.

We are not responsible for the privacy practices or content of those third parties. We encourage you to review their respective privacy policies before providing personal information.

Our website and business services are not specifically directed at children. We do not knowingly collect personal data from children except where permitted by applicable law and where appropriate safeguards are in place.

We may update this Privacy Policy from time to time to reflect changes in our business operations, website features, or applicable laws.

The updated version will be published on this page with a revised effective date.